Privacy policy
Last updated October 7, 2026
This policy explains what information Tagless ("we", "us") collects through the Tagless mobile app and website, how we use it, and the choices you have. If you have questions, email info@taglessmove.com.
Information we collect
- Account information: your name, email address, phone number, and the moving company you work for or hired.
- Inventory content: photos of items, item descriptions, condition notes, serial numbers, high-value declarations, and room or job details entered in the app.
- Location and time: when you take a photo in the app, we record the date, time and GPS location so the inventory shows where and when it was taken. The app asks for location permission, and you can turn it off in your phone's settings.
- Signatures: electronic signatures captured at pickup and delivery.
- Emails to us: the information you send us when you request a demo or ask for support, such as your name, company and email address.
- Technical information: basic device and app information, such as phone model, operating system version and crash reports, used to keep the app working.
How we use information
- To provide the app, including identifying items, building inventories, syncing them between phones, and sharing them with the moving company and customer on each job.
- To respond to support requests and demo requests.
- To fix bugs, keep the service secure, and improve the app.
We do not sell your personal information, and we do not use it for third-party advertising.
Who can see it
- On each job: the moving company's team, any drivers or agents who handle the shipment, and the customer for that move can see that job's inventory.
- Service providers: companies that help us run Tagless, such as cloud hosting and image-recognition services, which process data only to provide their services to us.
- Legal reasons: when required by law, or to protect the rights and safety of our users or others.
How long we keep it
We keep inventory records for as long as the moving company's account is active, or as needed to provide the service. Moving companies may need to keep completed inventories for their business records, such as resolving claims.
Your choices
- You can update your account information in the app or by emailing us.
- You can turn off location or camera access in your phone's settings, though some features won't work without them.
- You can ask us to delete your account. See our support page for how.
Security
We use reasonable technical measures to protect your information, including encrypted connections. No system is perfectly secure, so please contact us if you believe your account has been compromised.
Children
Tagless is a business tool and is not intended for children under 13. We do not knowingly collect information from children.
Changes
If we change this policy, we'll update the date at the top of this page, and we'll notify users in the app for significant changes.
Contact
Email info@taglessmove.com.